Privacy Policy & Collection Notice

Overview

Guildea Residential ("we", "our", "us") is committed to protecting your privacy and handling your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your Personal Information when providing real estate services, including property sales, leasing, property management and related services.

By engaging with us, contacting us, or using our website (guildea.com.au), you consent to the collection and handling of your Personal Information as outlined in this policy.

What is Personal Information?

"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include (but is not limited to):

• Name, address, phone number and email
• Identification details (e.g. driver's licence)
• Financial and employment information
• Property ownership or transaction details

What Personal Information We Collect

We only collect Personal Information that is reasonably necessary to provide our services.

Clients (Vendors, Purchasers, Landlords)

• Contact details
• Identification documents
• Property ownership and transaction details
• Preferences relating to property

Tenants / Applicants

• Contact details
• Identification documents
• Employment and income details
• Rental history and references

General Enquiries / Website Users

• Contact information
• Enquiry details
• Website usage data (via cookies and analytics tools)

Other Individuals

We may also collect information from:

• Contractors and suppliers
• Job applicants
• Referees or representatives

How We Collect Personal Information

We collect Personal Information in a variety of ways, including when you:

• Contact us by phone, email, or in person
• Attend property inspections or auctions
• Submit applications (e.g. tenancy applications)
• Use our website or make online enquiries

We may also collect Personal Information from third parties, including:

• Public registers (e.g. land titles offices)
• Credit reporting bodies
• Referees, employers, or professional advisors
• Government or regulatory authorities
• Service providers and business partners

Why We Collect and Use Your Information

We collect, use and disclose Personal Information for purposes including:

Property Sales

• Verifying identity of vendors and purchasers
• Marketing and selling properties
• Managing negotiations and transactions
• Complying with legal and regulatory requirements

Property Management & Leasing

• Processing tenancy applications
• Managing leases and rental payments
• Communicating with landlords and tenants
• Coordinating maintenance and services

General Business Purposes

• Providing our services to you
• Responding to enquiries
• Internal administration and record keeping
• Improving our services and website
• Marketing (where permitted)
• Complying with laws (e.g. property, taxation, AML/CTF legislation)

Disclosure of Personal Information

We may disclose your Personal Information to:

• Employees, contractors and service providers
• Other real estate agents involved in a transaction
• Property owners, landlords, tenants or purchasers
• Professional advisors (lawyers, accountants, brokers)
• Financial institutions and insurers
• Credit reporting agencies and tenancy databases
• Government and regulatory authorities

Some of these recipients may be located overseas. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy obligations.

We do not sell your Personal Information.

What Happens if You Don't Provide Information

If you do not provide required Personal Information, we may be unable to:

• Process tenancy applications
• Facilitate property sales or purchases
• Allow participation in inspections or auctions
• Provide requested services

Direct Marketing

We may use your Personal Information to send you marketing communications about properties or services we believe may interest you.

You can opt out at any time by:

• Using the unsubscribe function in communications
• Contacting us directly

We comply with the Spam Act 2003 (Cth) and will not use sensitive information for marketing without your consent.

Website, Cookies and Analytics

When you visit guildea.com.au:

• Cookies may be used to improve your browsing experience
• We may collect technical data such as IP address and browsing behaviour
• This data is used for analytics, performance and service improvement

Cookies do not typically identify you personally. You can disable cookies via your browser settings.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Anonymity

Where practical, you may interact with us anonymously (e.g. general enquiries).

However, for property transactions, inspections, or tenancy applications, we are generally required to identify you under applicable laws and for security reasons.

Access and Correction

You may request access to the Personal Information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

• Requests should be made in writing
• We will respond within a reasonable timeframe
• A reasonable administrative fee may apply for access

Security of Personal Information

We take reasonable steps to protect your Personal Information from:

• Misuse or loss
• Unauthorised access or disclosure

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Complaints

If you have a concern or complaint about how we handle your Personal Information, please contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

Contact Us

Guildea Residential
Website: www.guildea.com.au
Email: office@guildea.com.au
Phone: 02 9948 2020

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 15/04/2026